The platform is the method by which your telephone service is delivered.
The traditional copper wire system is presently being replaced by the NBN (National Broadband System).
Other terms used are Cloud and VOIP.
COMPANY ON HOLD SERVICES ALL PLATFORMS.
With the NBN gradually being implemented across Australia there are some important factors that we would like to bring to your attention.
In most cases your existing telephone equipment WILL be compatible with an NBN connection. You can also retain full control and functionality of the “Company On Hold” marketing and branding services. Timed and pre programmed messages are an invaluable marketing tool only available with the Company On Hold digital message player.
If you do elect to upgrade your telephone equipment Company On Hold at no additional cost to you will provide your phone service provider with your current on hold messages and call queue announcements in a compatible sound file format for them to upload into their server.
Don’t be misled by service providers. The following link is taken from the “nbn company” website.
Will all existing sockets in a home or business work with the nbn™ network?
In most cases you will be able to plug a compatible existing phone handset or cordless base station directly into the nbn™ connection box (NTD) “UNI-V” phone port or a router provided by your phone service provider. Ask your preferred phone service provider which port to plug your devices into.
We feel that it is important that you are not being misled into spending money on un necessary equipment upgrades or services as well as being left with an incomplete installation. A number of our clients have endured a litany of negative experiences to date. Some of these include.
Persuaded to purchase an nbn™ phone system when the current system was compatible.
Advised on hold messages can only be provided by the phone service provider at charges of $2,000 plus per annum.
At setup the tech or IT dept. has not bothered to set up greeting messages and has disconnected on hold messages as well as removing our equipment.
Charging $200 just to upload a sound file supplied by the customer.
Prior to you making a transition to the nbn™ network and signing on the dotted line avoid known issues by talking to one of our recommenced Telcos.