The telephone plays a pivotal role in day to day contact with your existing and potential clients, so it is important that your business is presented in a professional and courteous manner.
Putting a caller on hold is a great marketing opportunity - you can inform and educate them by conveying important and interesting information about your business.
VOICE PROMPTS / AUTO ATTENDANT
Recent telephone systems include an auto attendant function.
If you are short staffed or are unable to justify a full time receptionist then the auto attendant feature can greet your callers courteously and professionally as well as direct them to the required person or department in your business.
Company On Hold can provide the recordings to your Telco or IT person to load onto your phone system.
TO IMPLEMENT THIS SERVICE PLEASE EMAIL YOUR VOICE PROMPT MESSAGES TO US AND LET US KNOW WHO TO SEND FILES TO.
THERE IS NO ADDITIONAL FEE FOR THIS SERVICE AS IT IS INCLUDED IN YOUR CURRENT ANNUAL ON HOLD LICENSE AGREEMENT.
NIGHT SWITCH MESSAGE - EXAMPLE
Thank you for calling Harris Office Supplies - our office is closed. Business hours are 9am to 5pm Monday to Friday. Please ring back during business hours.
VOICE PROMPT / AUTO ATTENDANT - EXAMPLES
You’ve reached Ajax Wholesalers. Please select one of the following options so your call is directed to the person who can help you.
For accounts payable - press 1
For accounts receiveable - press 2
For sales staff in the local division - press 3
For sales staff in the export division - press 4
To find out about your order- press 5
For all other enquiries - press 6
To listen to these options again please press 0